Refund policy

Returns & Exchanges Policy

30-Day Satisfaction Guarantee (Quality-Related Returns)

We stand by the quality of our products and offer a 30-day return policy from the date of purchase for quality-related issues.

Eligibility requirements:

  • The item must be in brand new, unused condition.

  • It must be returned in the original manufacturer’s packaging, including all accessories, manuals, and paperwork.

  • A receipt or proof of purchase is required.

  • You must contact us first at support@fidgee.com before sending back any item.

  • Customized items (such as engraved products) are non-returnable unless they arrive defective or damaged.

  • Returns sent back without prior approval will not be accepted.

Please note: For quality-related returns, shipping fees are non-refundable, and return shipping is the customer's responsibility. Refunds will be issued for the item cost only.

14-Day Withdrawal Right (Change of Mind / Unwanted Items) – EU Consumers

In compliance with EU consumer protection laws, if you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving the item, for any reason (including change of mind).

To exercise this right:

  • You may initiate your withdrawal easily through the "Withdraw from contract" button available on our website (or by contacting us at support@fidgee.com if you prefer).

  • You must return the item to us within 14 days of notifying us of your withdrawal.

  • The item must be in resalable condition – unused, unwashed, and with all original tags, packaging, and accessories intact.

Important conditions for change-of-mind withdrawals:

  • Return shipping costs are the customer's responsibility.

  • A 15% restocking/handling fee will be deducted from your refund to cover inspection, repackaging, and administrative costs. This fee applies to all non-quality-related withdrawals.

  • The original shipping fees are non-refundable.

  • Refunds will be processed within 14 days of our receipt of the returned item, using the same payment method used for the original purchase.

Exceptions: Customized/personalized items, sealed goods unsealed after delivery (for hygiene reasons), and digital content that has started downloading are not eligible for withdrawal.

Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery and provide clear photo(s) or video(s) showing the issue (and original packaging if damaged).

  • Claims without visual proof cannot be processed.

  • After we review and confirm the issue, we will provide you with a satisfactory solution (replacement or full refund, including return shipping costs covered by us).

Items Lost in Transit

If your order has not arrived and exceeds our standard delivery time by 10 business days, please contact us promptly via support@fidgee.com.

  • Please ensure you contact us within 10 business days after the expected delivery date to be eligible for resolution.

Lost or Stolen Packages

Fidgee.com is not responsible for lost or stolen packages marked as "Delivered" by the shipping carrier.

  • We will provide tracking and delivery confirmation to assist you in resolving the issue with the shipping carrier directly.

Important General Notes

  • All refund, return, or replacement requests must be pre-approved by our customer service team.

  • Photo or video evidence is required for all damage/defect-related claims.

  • Unapproved or unsupported return requests will not be processed.

Return Address (Only After Approval)

Customers are responsible for return shipping. You may use any carrier of your choice. Please send the item to the address below and include your order number inside the package.

Fidgee – Returns Dept.
93 Adams St,
Dunstable, MA 01827
United States

We appreciate your understanding and cooperation. If you have any questions, please reach out to us at support@fidgee.com.