FAQ's

Q: What’s your return and exchange policy?

We offer 30-day returns and exchanges on unused items in original packaging. For defective or damaged items, please send us a photo or video to support@fidgee.com We'll make sure you're taken care of — your satisfaction is our priority.

Q: When will my order ship and how do I track it?

In-stock items are usually shipped within 3 business days . Standard delivery takes around 7–15 business days , depending on your location. Tracking updates may take some time — we appreciate your patience! If your tracking hasn’t updated for several days or you suspect an issue, feel free to contact us at support@fidgee.com ,We're happy to help!

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

What’s your return and exchange policy?

We offer 30-day returns and exchanges on unused items in original packaging.

For defective or damaged items, please send us a photo or video to support@fidgee.com

We'll make sure you're taken care of — your satisfaction is our priority.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

What if I received damaged or incorrect merchandise?

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at support@fidgee.com with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back ordered or out of stock, we'll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

Orders

When will my order ship and how do I track it?

In-stock items are usually shipped within 3 business days.
Standard delivery takes around 7–15 business days, depending on your location.
Tracking updates may take some time — we appreciate your patience!

If your tracking hasn’t updated for several days or you suspect an issue, feel free to contact us at support@fidgee.com ,We're happy to help!

Where do I leave engraving details?

If your item includes engraving, please enter your custom text (ideally within 15 characters)in the “Order Notes” box on this cart page.

If we don’t receive your engraving details or a responsewithin 15 days, we’ll ship the itemwithout engravingand include a smallfree giftas a thank-you.

Do I need to set up an account to place an order?

You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information.Member functions will be added to the account page in the near future.

Products

What are the core advantages of your products?

Precision CNC-machined for a smooth, ergonomic feel.
Premium metals deliver satisfying tactile feedback and lasting durability.
From high-end collectible pieces to beginner-friendly options—there’s something for every level.

Are the products you sell authentic?

Yes! We exclusively offer products that are provided by their respective brands and have been officially authorized. We ensure our partnerships solely with brands that value original design and denounce any sort of counterfeit replicas.

What makes your products unique compared to others?

Each product is CNC-machined for precision, ensuring a perfect balance and smooth functionality. Our designs focus on both usability and collectibility, offering an unmatched tactile experience.